Frequently Asked Questions

Booster makes it easier than ever to rally your community and raise money for your cause. It’s fast and free to set up a campaign, and there is no limit to the amount of money you can raise. Start a campaign today!

Our goal is to make it super-easy for you to achieve your goal. So take a look at the FAQ below, and if you still have any questions, we’re here to help. Feel free to email us at service@booster.com.

Getting Started with Booster

What is Booster?
Booster is a seamless fundraising platform that empowers you to rally support for your cause by selling custom t-shirts and collecting donations online.
Who can start a Booster campaign?
Anyone who's passionate about a cause, passion or project! If you need to raise money and rally support from your community, a Booster campaign is the way to go.
How much does it cost to create a campaign?
It’s completely free — but you should plan on spending time and effort to make it a success!
Who can I raise money for?
You can choose to raise money for a non-profit organization, an individual (yourself, friend or family member), or a group / team. You will need to make your beneficiary selection during campaign setup process, and we’ll take care of the rest.

Designing a shirt

How do I design my t-shirt?
Just click here to get started with your shirt design. Save it with your email address and then use it in your campaign.
What products are available for Booster campaigns?
There’s a variety of products available for Booster campaigns, including sweatshirts, jerseys, tanks, performance wear, and much more.
Is there someone who can help create my design?
We encourage you to try your best to convey the vision for your design as part of your campaign submission. Once your campaign is submitted for review, one of our Booster Advisors will reach out to help you bring your creative vision to life.

Setting Up a Campaign

How should I determine my goal?
Remember that you’re not just raising money, you’re also rallying support and driving awareness, so we suggest making your goal ambitious but realistic. A good rule of thumb is to divide the number of your Facebook friends by 10 and start with that number as your goal.
How should I price my shirt?
Don’t set your price too low. The average online donation is around $40, and a graphic tee from your favorite store is about $25. Keep it reasonable, but remember that each extra dollar adds to the impact you can make.
How long should my Booster run?
Most successful campaigns run about 2 weeks. Of course, campaigns can run shorter or longer. If you need the shirts by a particular date, please allow for an additional 2 weeks after your campaign closes for printing and delivery.
How do I enable the Additional Donations feature?
The Additional Donations feature is available to all Booster Organizers! Simply click on the Additional Donations toggle button to switch it to “On”. This will enable the Additional Donations feature and allow your Supporters to leave monetary donations above and beyond their t-shirt purchase.

Running a Campaign

How can I spread the word about my Booster campaign?
While we encourage you to be creative, we mainly recommend using email, Facebook and Twitter to make sure your community is aware of your campaign. You should count on promoting it daily to remind (and thank!) supporters and encourage them to spread the word themselves. You might even consider having a party for the campaign - bring a laptop or tablet so people have the opportunity to buy a shirt and donate while they celebrate.
What happens if I sell more than my goal?
There is no limit to how much you can raise, so keep the foot to the pedal. We can always increase your goal to keep motivating your supporters and to help increase funds raised.
What happens if I don’t reach my goal?
No worries, as long as at least 20 shirts are sold, we'll still print your campaign and send you the profits together with any additional donations you may collect from your supporters. This way your supporters get their shirts even if the goal isn't reached. Your supporters will only be charged for the shirts they purchase and any additional donations they choose to contribute, and you will not be responsible for purchasing additional shirts to meet the goal.
What is the Campaign Dashboard, and how do I access it?
Your Campaign Dashboard will tell you everything you need to know about the performance of your Booster campaign. You will receive a link to your Campaign Dashboard from your Booster Advisor prior to launching your campaign.

Shipping

What are my shipping and delivery options?

Your Booster shirts can be shipped anywhere in the United States. Booster does not ship outside of the United States or to Canada unless the address is in an Army Post Office (APO) or Fleet Post Office (FPO). We will be more than happy to work with you if you are able to obtain an address in one of these locations.

We hope to offer additional shipping locations in the future, so please check with us again soon!

If I order multiple shirts, do they ship in the same box?
Yes, we will ship your entire order in a single shipment.
How long does it take for supporters to get their shirts?
It takes about 2 weeks after campaign close date for your supporters to receive their shirts.

Funds Raised

How much money can I raise?
There is no limit to your fundraising potential. It's all about how many people you can get excited about the shirt and cause. And with our Additional Donations feature it’s even easier than ever.
How does Booster calculate 'Raised Funds?'

It's simple: Your shirt price multiplied by the number of shirts you sell plus any additional donations from your Supporters. Then we subtract our costs* and send the rest (raised funds) to you! Also, the more shirts you sell, the less each one costs, and we pass that savings on to you. Essentially, the more shirts you sell the higher your profit per shirt.

Keep in mind that we print the shirts in bulk once the campaign closes. This saves on printing costs and helps to maximize your funds raised.

After your campaign ends, you won't need to lift a finger. We'll mail you or your fundraising organization a check for the profits! Estimate how much you can raise.

*Costs include shirt production costs, service fees and 2.9% payment processing fee on donated amounts.

Supporters

How do my supporters pay for their shirts?
Your supporters pay for their shirts online through your campaign page using any popular credit or debit card.
How do my supporters add donations?
Your supporters can choose to donate an additional amount on top of their shirt purchase at checkout, as long as you enable the “Additional Donations” feature at the time of campaign setup.
How and when do buyers get their shirts?
You have two options. If potential buyers are located all over, you can set up your campaign to have each order individually delivered (which involves charging buyers a $5 fee at checkout). That’s the most popular option, but if everyone is in one place (such as a school), you can choose bulk delivery for free, distribute the shirts yourself and save everyone the $5. Either way, the shirts will arrive about two-weeks after the campaign closes.

Customer Service

If I need help, is there someone I can talk to?
Yes! Call us at 855-631-6850 or email service@booster.com if you need any help with your Booster campaign.

Why Wait? Begin Rallying For Your Cause Today!

Other questions? Email us at service@booster.com